Privacy Policy

Introduction:

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At Golden Lodge, we are deeply committed to safeguarding the privacy and security of our guests' personal information. This comprehensive Privacy Policy details our approach to collecting, using, disclosing, and managing the personal data of our visitors and customers, ensuring compliance with the laws of India.

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Information Collection and Use:

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We collect a variety of personal information, including names, email addresses, IP addresses, billing details, and other pertinent data. This information is obtained in several ways:

• Directly from guests during the reservation process, through contact forms, or when subscribing to our services and newsletters.

• Automatically via monitoring tools that track session information, page interaction, and browsing habits.

• The purpose of collecting this data ranges from providing and operating our services effectively, offering customer support, and communicating with guests about their accounts and our services, to generating aggregated statistical data for service improvement and complying with legal requirements.

 

Storage, Security, and Disclosure:

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All personal data is securely stored, possibly on platforms provided by third-party services like hotel management systems, safeguarded by stringent security measures. We strictly adhere to standards like PCI-DSS for the secure processing of credit card information through direct payment gateways. While we do not sell or rent guest information to third parties, it may be disclosed to law enforcement agencies or government authorities if legally required or to ensure the protection of the hotel and its guests.

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Communication with Visitors:

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Our communication with guests may encompass various reasons, such as account management, troubleshooting, dispute resolution, fee collection, or sending updates about our company. These communications could be through email, telephone, text messages, or postal mail.

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Use of Cookies and Tracking Tools:

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Our website employs cookies and tracking tools to enhance the user experience and collect site usage information. These include essential cookies for security and operational purposes, as well as functional cookies in certain scenarios, like multilingual settings. Please be aware that third-party services used by our website have their own privacy policies regarding data collection and storage practices.

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Grievances/Withdrawal of Consent and Rights:

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Guests and site visitors have the right to withdraw consent for data processing and can request access, correction, amendment, or deletion of their personal information by contacting us at goldenlodgevaranasi@gmail.com or at our physical address in Varanasi, Uttar Pradesh, India.

 

Policy Changes and Contact Information:

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We reserve the right to modify this privacy policy at any time, with any changes being promptly reflected on our website. Should there be significant changes, we will notify you accordingly. For any inquiries or concerns about this policy or your personal data, please reach out to us using the provided contact details.

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Governing Law:

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This policy is governed by the laws of India and is subject to the jurisdiction of the courts in Varanasi, India. It is independent of other policies like our cancellation and refund policy.